Refund Policy

 

Refund Eligibility
When am I eligible for a refund?

You may request a refund under the following circumstances:

  • Received a damaged, defective, or wrong product.
  • Product is out of stock after payment is made.
  • Approved return under the Happy Return Policy.
  • Pre-Order cancellation due to supplier unavailability or excessive delay.
How do I request a refund?

Contact our support team via WhatsApp (+8801756254524), Facebook Messenger, or Live Chat. Please provide your Order ID and a description of the issue for quick verification.

Methods & Timelines
How will I receive my money back?

Refunds are issued through your original payment method:

  • bKash / Nagad: Directly to your mobile account.
  • Credit/Debit Card: Refunded to the original card used.
  • Cash on Delivery: Processed via bKash or Nagad.
How long does the refund take?

Once approved, processing times are:

  • Mobile Banking: 1–3 working days.
  • Card Payments: 7–15 working days (varies by bank).
Policy Details
Are there any hidden deductions?

No. You will receive the full eligible refund amount with no hidden charges. Deductions only apply if there is customer-caused damage or missing items at the time of return.

Do you offer partial refunds?

Yes. If only part of your order qualifies (e.g., one item out of three), we will refund the exact amount for that specific item. You will be clearly informed of the amount before processing.