Refund Policy

Refund Policy
Last Updated: 02.05.2026

Welcome to Japan Goods Bangladesh (the "Website"), operated by Japan Goods Bangladesh ("we," "our," or "us"). At Japan Goods Bangladesh, we want you to shop with complete confidence. If your order needs to be refunded, we aim to make the process simple, quick, and hassle-free because your trust means everything to us.

Refund Eligibility
When Am I Eligible for a Refund?

You may request a refund under the following conditions:

  • You received a damaged, defective, or wrong product.
  • The product is out of stock after your payment has been made.
  • A return request has been approved under our Happy Return Policy.
  • A Pre-Order has been cancelled due to supplier unavailability or excessive delay.

Japan Goods Bangladesh reserves the right to review and verify each refund request before approval.

Refund Request Process
How Do I Request a Refund?

To request a refund, customers must contact our support team through any of the following channels:

Customers must provide their Order ID and a clear description of the issue. Our support team will verify the request and begin the refund process as quickly as possible after approval.

Refund Methods
Payment Refund Channels

Refunds are issued through the original payment method used during purchase, where applicable:

  • bKash: Refunded to the customer’s bKash account.
  • Nagad: Refunded to the customer’s Nagad account.
  • Credit / Debit Card: Visa and MasterCard payments will be refunded to the original card.

For Cash on Delivery (COD) orders, refunds will be processed through bKash or Nagad.

Refund Timeframe
Processing TimeAs a general standard, once a refund request is approved, it will be completed within 7-10 working days. The specific timeline may vary slightly depending on the payment method used:Once a refund request is approved, the processing time will be as follows:
  • Mobile Banking (bKash / Nagad): 1–3 working days.
  • Card Payments (Visa / MasterCard): 7–15 working days, depending on bank processing time.

Japan Goods Bangladesh will notify the customer once the refund has been processed.

Partial Refunds
Item-Based Refunds

If only part of an order qualifies for a refund, Japan Goods Bangladesh will refund the exact eligible amount for that specific product or item. Customers will always be informed clearly about the refund amount before the refund process begins.

Deductions & Charges
No Hidden Deductions

Customers will receive the full eligible refund amount. Japan Goods Bangladesh does not apply hidden charges or surprise deductions. However, additional deductions may apply if the returned product is damaged by the customer, missing items, or returned in an incomplete condition.

Customer Support
We Are Here to Help

At Japan Goods Bangladesh, every refund request is handled with care and urgency. Our dedicated support team is always ready to guide customers through the process step by step to ensure a smooth and stress-free experience.

Shop With Confidence

Your trust is the foundation of everything we do. Shop confidently with Japan Goods Bangladesh knowing you are always protected.

Contact Us

WhatsApp / Phone: +8801756254524
Facebook: JapanGoodsBD
Website: japangoodsbd.com

Dhaka Office: Block-A, House-16, Road No. 4, Dhaka 1216, Bangladesh
Natore Store: Shanti Plaza, 3rd Floor, Tomaltola, Bagatipra, Natore, Bangladesh

Japan Goods Bangladesh — Where Japan Meets Bangladesh.