Support Center

 

Contact Our Support Team
How can I get in touch?

Our team is available Saturday to Thursday, 10:00 AM – 8:00 PM. Online messages and WhatsApp are monitored beyond business hours as well.

Quick Help Topics
Order Tracking & Shipping

Check your order status anytime using your Order ID or phone number. Our delivery details include:

  • Inside Dhaka: 72 hours — 70 TK
  • Outside Dhaka: 4 working days — 130 TK
  • Express Delivery (Dhaka only): 100 TK
Returns & Payments

If you receive a damaged, defective, or wrong product, we offer a Happy Return and refund process. For payments, we accept:

  • bKash & Nagad
  • Visa & MasterCard
  • Cash on Delivery (COD)

Partial payment and pre-order pre-payment options are also available.

Pre-Order Support

For pre-orders, we provide updates on supplier confirmation, dispatch, and delivery timelines directly from Japan. Contact us anytime for status updates on your specific order.

Visit Us In Person
Where are your stores located?
Dhaka: Block-A, House-16, Road No. 4, Dhaka 1216, Bangladesh
Natore: Shanti Plaza, 3rd Floor, Tomaltola, Bagatipra, Natore, Bangladesh